Capabilities
Managed IT & Enterprise Services
Running and supporting technology environments with clear service levels, continuous monitoring and continuity plans.
Intended outcomeReliable operations and higher continuity
What we typically see
- Recurring outages and slow response times
- Dependence on individuals instead of documented processes
- Recovery plans that are never tested
What HXC does
We take on operations under defined SLAs, build monitoring, incident and change management, and test continuity and recovery plans.
Services
- Service desk and technical support
- Infrastructure and network monitoring
- Backup and recovery management
- Incident and change management
Deliverables
- Service level agreements
- Monthly operations reporting
- Documented runbooks
- Tested continuity plan
How it is delivered
- 1
Assess
Measure current maturity and gaps with evidence.
- 2
Strategize
Set priorities and the target operating model.
- 3
Implement
Staged delivery with governance and tracking.
- 4
Secure
Security and regulatory controls inside the design.
- 5
Optimize
Measure performance, transfer know-how.
Next capability
Enterprise Applications & Digital PlatformsTell us what you are trying to change.
Transformation, compliance, modernization or building a team. Good work starts with a clear understanding of context, so we always begin by listening.
- Phone
- +966 50 411 4343
- Office
- Riyadh, Saudi Arabia